FAQs

Welcome to the Canadian Frost FAQ Page. Please read below to learn more about our handmade toques, beanies and accessories. Most products are handmade or hand knitted in the Okanagan, Canada.

 

How do I know which size to order?

You can find details on how to measure your head here. 

Are your products made in Canada?

We have both Canadian made and and imported products. Our Canadian products are all handmade by our small and talented team of seamstresses, knitters & crocheters from the Okanagan Valley and small Canadian factories. We also collaborate with companies that design in Canada and ethically import hats.

What is the "Toque For Toque" Event?

Throughout the year Canadian Frost runs "Toque For Toque" campaigns. For every beanie/toque Canadian Frost sells we will donate one toque to a Canadian charity.

Charities that we have donated to in the past:

- The IRSSS. It is a BC-wide organization dedicated to providing emotional support & services to Indian Residential School Survivors & Intergenerational Survivors. 🧡

How long will my order take?

Orders typically ship within 3-5 business days. Made to order items and custom sizes ship within 5-7 business days. Preorder items will ship out when that colour is restocked. If you ordered multiple items the whole order will ship together when all products are in stock.

What are my shipping options?

We offer Canada Post lettermail and flat rate shipping/complimentary shipping in Canada with Canada Post or UPS. Shipping costs to anywhere else are actual calculated shipping costs. Express options are available for all items and will be shown at time of checkout.

If you have an Okanagan postal code you will have the option to chose local pickup at check out if you do not need your item shipped.

What if the colour I want is not in stock?

Some of our bamboo colours sell out fast. We offer auto emails when the product that you would like is back in stock. We will, from time to time, offer presales. You just simply purchase a preorder item ALL items from your order are in stock they will ship out together.

Why aren't your hand knits available all the time?

Our hand knits take time to make, we do not have enough to offer them all the winter months and we also need stock for in person markets. Plus we get bored making the same thing and like to offer limited styles & colours. We will be offering a few small releases this season. Please stay tuned for dates.  

Are your pom poms made with real fur?

Our fluffy fur babies are hand made with the highest quality synthetic furs sourced from all over the world. They are stuffed with poly fibre fill and have a cord tie on them to allow you to tie on with a knotted bow inside toque crown. This allows you to remove pom when you need to wash your toque or if you want to add a different pom or style other hats with them.

Are your pom poms are all removable?

The pom poms on the Canadian Frost knits and the kids Kicking Horse Beanie are not.

~ For hand knits:

To untie: simply undo the knot inside of your toque and then pull the bow free.

To reattach: holding your pom pom outside the toque, poke one cord end through a spot on just to the side of the centre of the toque crown (we like to call this the snowflake centre) then poke the other cord end through on the opposite side, directly cross the centre of the snowflake Then turn your toque inside out and make a tight bow and then knot that bow. Turn your toque right side out and VOILA! 

Are your knit toques itchy?

We use only the softest of fibres. Merino wool is one of the softest, non scratchy wool so there is a chance it will not bother a person with a sensitivity. Although, if you have an extreme wool sensitivity, Alpaca is a good sheep wool substitute because it is considered hypoallergenic. Many of our customers are able to wear toques made out of this fibre. 

How do I wash my items?

Each item purchased will come with a care instructions card, depending on what fibres your item is made from. We always recommend that hand washing is best. If you are unsure, please do reach out before you use a washing machine on the luxury knits...to avoid a mini me toque. If you have any questions feel free to reach out.

Please remove your pom pom before washing your hand knit toque. If needed, you can spot wash your pom pom, blow dry to fluff. When you wash the attached poms we recommend you brush it right after, when it is still wet, and fluff with a cool blow dry.

Please keep away all from dryers and be mindful of where you store your toque...your pets seem to love the poms as much as we do :)

I don't see my favourite item anymore, can I still get one made?

We mix it up a bit from season to season, but there is a chance that we could make an off season item, or make something custom. Feel free to message us.